Curbside Pickup

Curbside Pick-Up Starts Monday June 8th

The Timmins Public Library is pleased to announce its continuing efforts to serve residents while also taking precautionary measures to help combat the spread of COVID-19. Starting Monday, June 8 both branches of the Timmins Public Library will start offering curbside pick-up outside their main doors. This new contactless service will be by appointment only. The library branches will remain closed to the public at this time.

Curbside Pick-Up Instructions

 STEP 1: Place an item on hold

Place your holds online with your library card barcode and PIN, call us at 705-360-2623 or email refdesk@timmins.ca. Not sure what you want or don’t remember your PIN? Call us or email us for help.

STEP 2: Library staff will call you to schedule a pick-up time 

When your items are ready for pick-up, you will receive a phone call from library staff to schedule a pick-up date and time.

STEP 3: Park at the main doors of the branch

Arrive at your scheduled time and call the posted phone number when you arrive at the library. Confirm your account information.

STEP 4: Pick up your items on the table

Library staff will place your checked out items in a paper bag marked with your last name on a table in front of library doors. Pick up and enjoy!

Curbside Pick-Up Hours (by appointment only)

Monday to Thursday          10:00 a.m. to 6:00 p.m.

Friday                                    10:00 a.m. to 5:00 p.m.

Fines

Good news, no overdue fines will be charged until the end of December 2020. However patrons will still be responsible for any lost or damaged materials.

Extended Due Dates

We have extended the due dates of materials currently checked out to June 30. The library has also extended the length of loans to take into account pick-up time. Loan periods will now be 4 weeks for books, 3 weeks for bestsellers, and 2 weeks for magazines and DVDs.

Returning Materials

The book drops at both library branches are now open. The library requests that returned items be removed from plastic bags before being placed into the book drop. Under no circumstances should materials be left on the curbside pick-up table. Note that all materials returned will be quarantined for 72 hours so there will be a delay before items are removed from your account.

 Digital Resources

The Library continues to serve our patrons virtually with eResources (eBooks, eAudio books, eMagazines, movies, databases, etc.) and virtual programming.

Library Card

Have a library card but don’t remember your barcode or PIN? Call the library at 705-360-2623 ext. 8519 or email refdesk@timmins.ca for help.

 If you don’t already have a library card, you can register for one:

Curbside Pick-Up FAQ

Have a question about our curbside pick-up?  Take a look below!

IS THE LIBRARY OPEN?

No.  The Library Branches will remain closed to the public at this time.  Please check our Library website and Facebook page for updates and information on services.

WHAT IS CURBSIDE PICK-UP?

Curbside pick-up is a way for the Library to lend books and materials to the public in a safe way during a public health emergency like the COVID-19 pandemic.  Patrons will be able to place holds on Library materials.  After you place holds on Library materials, Library staff will contact you shortly to make an appointment for you to pick up your materials.  Items will be available for pick-up outside the front of the Library at your scheduled time.

IS CURBSIDE PICK-UP AVAILABLE AT THE C.M. SHIELDS CENTENNIAL BRANCH?

Yes! We are offering curbside pick-up at both branches.

WHAT IF I MISS MY APPOINTMENT?

If you miss your appointment you will have to reschedule your pick-up time, but don’t worry, no fines or fees will be charged!

HOW DO I PUT BOOKS, DVDs OR MAGAZINES ON HOLD?

You can place books on hold through the Library’s catalogue with your library card barcode and PIN.  Library staff are also happy to help you find the books you are looking for and place them on hold.  You can call 705-360-2623 or email refdesk@timmins.ca

WHERE DO I RETURN MY LIBRARY BOOKS?

All Library materials can be returned in the book drops located at front entrances of both branches.  All Library materials will be quarantined for 72 hours so there will be a delay before items are removed from your account.

DO I NEED A CAR FOR CURBSIDE PICK-UP?

No. Curbside pick-up simply means you pick up your books outside of the Library.  Feel free to ride a bike or walk if you’d like.

CAN I COME INTO THE LIBRARY TO BROWSE BOOKS OR USE THE COMPUTERS?

Unfortunately no.  For the safety of the public and staff, only staff are permitted in the Library.  You can browse books online through the Library’s catalogue.

CAN YOU HELP ME FIND A BOOK?

Yes! Library staff would love to help you find a book over the phone or via email.  Call 705-360-2623 or email refdesk@timmins.ca during the Library’s operating hours to reach our staff.

WHEN WILL THE LIBRARY REOPEN TO THE PUBLIC?

We very much miss serving the community in person, but our primary concern at this time is the health and safety of both staff and patrons. The Library does not currently have a date for when it is expected to open to the public. We will communicate this information via our website and social media as soon as we can.

HOW ARE YOU ENSURING THE SAFETY OF PATRONS AND STAFF?

While offering the curbside pick-up service, the health and safety of our staff and our patrons is our top priority. Here are some measures we have put in place:

· All staff wear Personal Protective Equipment (PPE) when handling material.

· Regular cleaning and hand washing protocols are in place.

· Returned materials are quarantined for at least 72 hours before being placed back into the lending collection.

· Pick-up locations have proper physical distancing protocols and visible markers in place.

· Returns and hold pick-ups are curbside and contact free.

· Although we strive to sanitize and practice safe handling of materials, we cannot guarantee sanitization of library items. Please handle items with caution.

· We recommend that patrons wash their hands before and after handling library material, to avoid touching their face while reading, and to avoid sneezing or coughing on library material, for their safety and the safety of the public